Shippings & Returns
Thank you for shopping with Pure Life Designs! Every order means so much to our small business. We want your shopping experience to be as smooth and enjoyable as possible.
Order Processing
Our T-shirts, sweatshirts, hoodies, and DTF transfers are prepared with care.
Processing Times:
Ready-to-ship items: 1-2 business days
Made-to-order apparel: 5-7 business days
Personalized/custom orders: 5-7 business days
DTF transfers: 1-3 business days
Processing times do not include shipping transit time. Larger orders and orders requiring design approval may take additional time.
Shipping Information
We currently ship within United States only.
Shipping costs are calculated at checkout based on your order and selected shipping method.
Once your order ships, you will receive a confirmation email with tracking information when tracking is available.
Please double-check your shipping address before completing your purchase.
Thank you for shopping with Pure Life Designs! We take pride in creating beautiful, high-quality apparel and custom designs. We want every customer to feel confident shopping with us.
Returns
We accept returns on eligible ready-made apparel within 14 days of delivery.
To qualify for a return, items must be unworn, unwashed, unused, and in their original condition.
To request a return, please contact us at [business email] with your order number.
Returns must be approved before items are shipped back.
Custom & Personalized Orders
Because our custom and personalized products are specially created for each customer, all sales of these items are considered final.
This includes personalized T-shirts, sweatshirts, hoodies, and made-to-order designs.
We do not accept change-of-mind returns or exchanges on custom-made products.
DTF Transfers
DTF transfers are final sale and cannot be returned due to a change of mind.
Please carefully review your design, sizing, and artwork before placing your order.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us!
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery when possible.
Include your order number and clear photos of the issue so we can assist you quickly.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs on approved change-of-mind returns, unless otherwise stated.
For confirmed errors made by Pure Life Designs, we will cover the necessary return shipping costs when applicable.
Refunds
Once your eligible return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Financial institutions may require additional time to process the credit.
Order Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Custom orders may not be canceled once production has begun, except where cancellation rights apply under law.
Contact Us
Have questions? We’re happy to help!
Email: Purelifedesigns@outlook.com
Thank you for supporting Pure Life Designs, where every order is made with love! ♡
This policy does not limit any rights customers have under applicable law.